Where can I find the return shipping address?
The return must be sent to the following address “Bros USA Corporation, Dupont Building Flagler Street 169E, 33131 Miami United States”.
I can ship with a courier other than the one who delivered the order to me?
The shipment being the customer’s responsibility, he can choose any courier to make the return Brosway is not responsible for any theft or loss during transport, so we suggest you choose a traceable type of shipment.
Can I receive a refund on a different card than the one used for the order?
Reimbursement cannot be made on cards other than those used for the purchase.
How long will the refund take?
Brosway Italia will refund the cost of the goods shipped, within the terms of the law (30 days), only after having received the goods and checked that all the requirements have been met.
Have you received the products I returned?
According to the method of shipping you have chosen, it can take up to 15 working days (excluding weekends and holidays) for your return to reach our warehouse. In the unlikely event that you do not receive an email within 15 working days (excluding weekends and public holidays), please contact us here. Make sure you let us know the original order number, what items you returned and any other useful information when you contact us.
How can I receive a refund if the card is no longer active?
The card used to place your order is been lost, stolen or deactivated? Don’t worry, if the account linked to your card is still open, we will still be able to complete the refund. We cannot refund the value of your order on a different card. If your refund is not visible 5-10 working days after confirmation of Once credited, contact our Customer Service.
Can I change or return a product purchased in a Brosway store?
It is not possible to return an item purchased on the Brosway Italia online shop at an authorized Brosway store or retailer. To make a change or return, please proceed with the return request by logging into your account. It is mandatory to register on the site in order to make the return request.
I made a purchase without registering on the site, how can I make the return?
In order to proceed with the return request for an order, it is mandatory to register on the site. After registration you will not find your order in the “My orders” section, because your order was placed as a guest customer. But don’t worry you can request the return by entering the requested data in the “My returns” section as n. of order and item code to be returned.
Do I have to wait for the return request to be accepted to send my package?
After making the return request, it is necessary to wait for it to be accepted in order to proceed with the shipment of your package. In fact, to ensure that your return is considered valid, you must insert the return document in the package which is sent via email with the acceptance of your return request.
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